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Support for private renters

Save energy and money in your rented home.

Making your home more energy efficient can be tricky when you rent – but there are still plenty of quick, free, or low-cost ways to cut your energy bills. Most don’t need landlord permission, and we can help you explore your options.

If you ask for an in-home visit from one of our experts, we’ll arrange the installation of a free energy-saving measure that doesn’t require landlord approval or planning permission.

  • To get started, call our team on 0808 175 9345 for free, personalised advice.

How do I start a conversation with my landlord?

If your home feels cold, draughty or expensive to heat, your landlord may be able to make improvements. We can give you advice on how to approach your landlord and understand what improvements are possible.

What energy improvements can I make?

Check out our energy advice page for quick and easy ways to save energy at home.

What are my rights if my home is inefficient?

There are a few ways energy bills are handled when renting:

  • If your name is on the energy bill, you’re responsible for paying the supplier.
  • Some bills are included in the rent, where your rent stays the same every month and your landlord pays the supplier.
  • If you pay your landlord directly, they can only charge you for the actual costs of electricity and gas. They cannot make a profit off your energy use.

Your landlord is responsible for fixing most problems with heating and energy. Your landlord has repair obligations for heating, hot water and power problems that they must meet.

To understand the full range of your rights, call us on 0808 175 9345.

Does my landlord have to improve my EPC rating?

Landlords are legally required to meet Minimum Energy Efficiency Standards (MEES). This means that your rented property should have an Energy Performance Certificate (EPC) rating of E or above to be compliant. If it doesn’t, your landlord may need to make improvements like upgrading the heating system, insulation or draught-proofing.

You can find more guidance around these regulations on the government website.